Updated on 4 April 2019.

The Website is owned and operated by Just Snacks Pty Ltd (ABN 12 157 955 970). We may amend these terms and conditions from time to time and will publish such amended terms and conditions on the Website.

Pricing Policy

The prices displayed on this Site are in Australian (AUD) dollars. Please note, prices and free shipping options are subject to change without notice.

Shipping Charges

All postage fees are calculated automatically by Australia Post at the Checkout.

Free shipping is offered on orders above $80.00 for retail customers, and on orders above $165.00 for wholesale customers in Australia.

Order cancellation by Just Snacks

We reserve the right to cancel your order based on our discretion. In this case, we will provide you with a full refund and explanation as to why we are unable to process your order.

Payments

Payments can be made by Credit Card, PayPal, AfterPay or Bank Transfer. Please note, AfterPay and Bank Transfer only available for Australian customers.

Return Policy

If you ordered products by mistake and would like to return them, you must return them in the same condition that you received them – unopened and undamaged. Returns are accepted within 7 business days from the day of delivery. You must pay return shipping and $20.00 return fee. Please understand that it takes time to process refunds and allocate products back to the shelves. So please order products carefully.

We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the delivery date. We are also not responsible for any damage caused by couriers during transit. Sometimes boxes can be damaged but the products inside will not be affected.

Ordering Process

Your order will be packed and shipped within two business days. Please note, we are closed on the weekends and Australian public holidays. There are rare occasions when there could be delays with your order, in this case, we will inform you as soon as possible and discuss the best option for you.

Delivery Times

NSW

Metro: 1 – 2 Business days
Country: 2 – 5 Business days

VIC, QLD, ACT

Metro: 3 – 4 Business days
Country: 4 – 5 Business days

WA, SA, TAS, NT

Metro: 5 – 6 business days
Country: 6 – 7 business days

Delivery times for international orders will depend on your country. Please check shipping rates and delivery times here https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Once your order is dispatched, you will receive an email confirmation with your tracking number and a shipping carrier. If you haven’t received any correspondence from us, either log in to your account so you can find it next to your order, call us on 1300 480 255 or email us at admin@justsnacks.com.au.

Here are answers to some of the questions you may have

Where are your snacks stored and shipped from?

All our snacks are stored and shipped by AMS, 118 Denison Street, Hillsdale, NSW, 2036

Do you provide additional product information such as the Ingredients and Nutritional Panels?

Yes, we provide very detailed product information that includes ingredients, nutrition information, best before dates, allergy warning, and more. When you view a product, scroll down to see the additional information.

How long is each product’s shelf life?

You can find detailed information in the Use By/Best Before Dates section.

Do you sell my personal information?

No, we don’t. Please see our Privacy Policy about how we handle your personal information.

Do you ship internationally?

Yes, we ship internationally.