Updated on 10th of August 2018.

The Website is owned and operated by Just Snacks Pty Ltd (ABN 12 157 955 970). We may amend these terms and conditions from time to time and will publish such amended terms and conditions on the Website.

Pricing Policy

The prices displayed on this Site are in Australian (AUD) dollars. Please note, prices and free shipping options are subject to change without notice.

Payments

Payments can be made by Credit Card, PayPal or Bank Transfer.

Ordering Process

Your order will be packed and shipped within two business days. Please note, we are closed on the weekends or Australian public holidays. There are rare occasions when there could be delays with your order, in this case, we will inform you as soon as possible and ship your order by Express Post.

Shipping Charges

All postage fees are calculated automatically by Australia Post at the Checkout. Free shipping is offered on orders above $80.00 for retail customers, and on orders above $165.00 for wholesale customers in Australia.

Delivery Times

NSW

Metro: 1 – 2 Business days
Country: 2 – 5 Business days

VIC, QLD, ACT, SA

Metro: 2 – 3 Business days
Country: 2 – 5 Business days

WA, TAS

Metro: 5 business days
Country: 7 business days

Once your order is dispatched, you will receive an email confirmation with your tracking number and a shipping carrier. If you haven’t received any correspondence from us, please call us on 1300 480 255 or email us [email protected]

Here are answers to some of the questions you may have

Where are your snacks stored and shipped from?

All our snacks are stored and shipped by AMS, 118 Denison Street, Hillsdale, NSW, 2036

Do you provide additional product information such as Ingredients and Nutritional Panels?

Yes, we provide very detailed product information that also includes ingredients, nutritional panel, best before dates, allergy warming, etc. When you view a product, please scroll down to see the additional information.

How long is each product’s shelf life?

Please find detailed information in Use By/Best Before Dates section.

Do you sell my personal information?

No, we don’t. Please see our Privacy Policy about how we handle your personal information.

Do you ship internationally?

As of 10th of October 2018, we no longer ship internationally.

Can I return the products I purchased?

Any stock delivered to you faulty or damaged and in unusable condition will be replaced at no charge or refunded by us. Just Snacks, however, is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information supplied, or for the inability of a recipient to receive the package on the delivery date. We are also not responsible for any damage caused by couriers during transit. Sometimes damage of the boxes can occur but the product inside the boxes will not be effected.

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